Shipping & Returns
Shipping Policy
At Customized by Malia, the customer pays for shipping when it's required. The cost of shipping will be added on to the price of the shoes. The customer will receive a photo receipt of how much their package costs, that price is expected to be paid in full through either Venmo, CashApp, or bank transfer before any packages can be sent out.
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AVERAGE US SHIPPING COST: $15.00 USD
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Customized by Malia is not responsible for any damage or loss of product once it’s in the hands of the mail services.
Return & Exchange Policy
Returns are not accepted.
Since the customer is expected to give out the correct shoe size and shoe/base item preference, Customized by Malia does not take returns/exchanges. Every effort will be made to ensure customer satisfaction throughout the painting process.
If an order is cancelled BEFORE any prep or painting has begun on the pair, the cancellation will be accepted. However, a $50 inconvenience fee will be deducted from your refund as others have been patiently waiting in line and items will have to be returned.
If the prep and painting work has already started, cancellations with a refund are not accepted.